Cold Chain Monitoring Made Simple

Because of the nature and specificity of our products, we cannot accept returns. However, if you receive a defective product, you are welcome to exchange it within the “Best By” period. We will promptly send you a replacement configured in the same manner as your original order.

FAQ

Can I return an unopened or unused product after I have purchased it?
No.

What constitutes a defective product?
A defective product has a flaw in manufacturing or functionality. The product has either arrived damaged or has stopped working within its “Best By” period.

Will you cover the cost of shipping for exchanges?
Yes.

Can I exchange a product that I have broken?
No. We do not cover any costs associated with use or misuse of our products.
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